Factory direct walk in tubs is owned by Wild Horse Builders Inc, a family owned and operated general contractor based in Kansas City MO. Around 10 years ago a family friend purchased a walk in tub off of a TV ad, she got a cheap Chinese tub that was poorly made and installed by a renegade sub contractor who knew every shortcut. The job was a disaster, the company she bought it from wouldn’t do anything to make it right( they were paid) and the subcontractor was long gone busy ruining someone else’s life .